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Frequently Asked Questions
We have a variety of accommodation options to suit parties of all shapes and sizes.
Cygnet Lodge is perfect for a family weekend away or a gathering of friends, with its four bedrooms, four bathrooms, and beautiful outdoor kitchen, along with a private garden. Bluebell and Blackberry Cottages are ideal for large groups, with their decked balconies overlooking Upper Lough Erne. Our ever-popular Primrose Cottage is a hit with fishermen due to its proximity to the marina. The Woodland Lodges are perfect for small families or couples and are beautifully furnished throughout. Finally, our Tree Top Apartments offer privacy and are keenly priced, encouraging you to stay time and time again.
See below for some of our most frequently asked questions!
How do I make a booking?
We will provisionally hold your booking request for five days to allow time for you to complete our online booking form and pay a deposit or full balance.
If your stay is over four weeks away, a deposit of £100 is required to confirm your booking, with the remaining balance payable four weeks before your arrival date.
If your stay is within four weeks of your arrival date, the full balance is payable at the point of booking to confirm your stay.
A security deposit is required alongside every booking, this is payable alongside your balance, before you come to stay. This is refundable on your departure provided the accommodation is left in a reasonable manner with no unnecessary breakages.
For more information please read our terms and conditions.
We also use Airbnb and Booking.com but for the best price please contact us directly!
Do I have to pay a security deposit?
Yes, a security deposit is payable one week before your check in date. Your security deposit is refunded within five days of your departure dates subject to the accommodation being left in a reasonable condition and there are no unnecessary breakages.
For more information please read our terms and conditions.
What payment methods do you accept?
Bank transfer and Paypal are our main payment methods.
We can also provide you with a paypal invoice which allows you to pay by credit/debit card.
All bookings must be paid in full before arrival.
Are you pet friendly?
Yes, all of our accommodation options are pet-friendly, and there is no extra charge for your furry friends to join you on holiday.
We ask that pets are house-trained and well-behaved and that they do not enter the bedrooms or go upstairs. We recommend bringing your own pet bedding and throws to protect our furniture.
Throughout your stay, please ensure that your pet is supervised and that you clean up after them, disposing of waste in our green wheelie bins. Upon departure, please make sure all traces of your pet are removed from the accommodation.
We have two dogs, Dougal and Bert, who are very friendly and who you might meet during your stay!
What's included in the price?
Our prices include your accommodation for the number of nights requested, all bed linen and towels, electricity, central heating, basket of logs for the fire, wireless internet and the lodge is equipped with basic supplies such as cling film, tin foil, bin bags, fairy liquid, salt and pepper etc.
From April to September all accommodation options come with complimentary sit on top kayaks, paddles and buoyancy aids.
You can also leave a single boat on the breakwater of our marina for the duration of your stay at no extra charge. If you require a berth or electricity there is a small charge for this.
Is there internet access?
Yes, all of our accommodation options have wireless internet connection and smart TVs. Our internet is provided by Fibrus and we are fortunate to have great speeds despite our beautiful location on the lake.
Are the garden's enclosed?
Each of our sites is secure from the main road and has gated access. While every accommodation option includes a private outdoor area and garden, they are not fully enclosed or fenced.
However, Bluebell and Blackberry Cottages feature large decked areas that can be enclosed.
Can I hire a hot tub with my booking? What is the charge?
Add a little indulgence to your holiday with our wood fired hot tub! Perfect for relaxing, enjoy an evening destressing in one of our wood fired hot tubs, which sit up to six people.
The hot tub will be set up outside your accommodation for your private use, a briefing will be provided on how to use the hot tub and how to keep your fire stoked up so the hot tub comes to a suitable temperature. Initial heat up takes approx. 2 hours, but once warm, the hot tub only takes approx. 30 minutes to bring back to temperature the next day so it can be used throughout your stay or over a number of days.
The price is £75 for the first day, and £25 for each consecutive day, each hire includes two tubs of wood and a lighter pack. More logs can be purchased from us or in the garages in our local towns.
Your hot tub needs to be booked 48 hours before you stay, so it can be set up for your arrival. We refill the hot tub with fresh water for every booking.
Are there kayaks available with my booking? How do I use them?
From April to September, all bookings in our accommodation include complimentary sit on top kayaks, paddles and buoyancy aids. Information on where the kayaks are located can be found within your accommodation.
These are self service and available at any time during your stay. All the equipment you need is provided. Kayaking is an activity that everyone can enjoy, regardless of age or ability, and sit on top kayaks are very easy to use.
We recommend you wear old clothes which you don’t mind getting wet (normally a damp bum!) and old shoes. The kayaks are a great way to explore Upper Lough Erne, or to just have a potter along the lake shore and check out the abundance of bird life. You might even be lucky enough to see our resident otter or pine martin.
You use this equipment at your own risk and you are responsible for any injury suffered to yourselves or others whilst in use.
Please do not go out in adverse weather conditions i.e. high winds, driving rain, hail stones, thunder and lightening. If you get into bother on the lake please call the RNLI or Coastguard by dialling ‘999’.
What time is check-in and check-out?
Check-in is from 3pm for our Tree Top Ground Floor Apartments, and 4pm for all our other accommodations. All of our properties are accessible by a key box so upon arrival you can make yourself at home.
Check-out is by 11am.
Early check-in or late check-out may be possible upon request during our winter season.
Are towels and bed linen provided?
Yes, fresh towels and bed linen are provided. For stays longer than 10 days, we offer a linen change.
Each accommodation has a travel cot, however we do not supply cot bed linen and ask you bring your own.
Is smoking allowed?
No, smoking is strictly prohibited inside the accommodation.
Smoking is allowed in outdoor areas, and we ask guests to please be mindful of others when smoking and to ensure they clean up all smoke rubbish on their departure.
Can I have guests over?
Only the number of guests listed in the booking are permitted to stay. Please contact us if you wish to have visitors.
How can I contact you during my stay?
You can reach us via email, or WhatsApp. Our contact details will be provided in your booking confirmation.
Facilities
- Self-catering accommodation with private outdoor spaces. Units to suit parties of 2, 4 or 8 people.
- Fully equipped kitchens, thoughtfully stocked for all your cooking needs
- Open-plan kitchen, dining, and living areas, featuring wood-burning stoves
- Private 30-berth marina available for guest use
- Prime lakeside location on the shores of Upper Lough Erne
- Fishing boats and wood-fired hot tubs available for hire
- Complimentary sit-on-top kayaks available from April to September
- Secure and private site with gated access
- Group bookings very welcome
